1. Why is Bermuda Dental Studio introducing a retainer fee?

    The retainer fee is being introduced to enhance and maintain the quality of our denture repair services. It ensures a steady availability of materials and resources, allowing us to provide timely and efficient service to our clients.

  2. How much is the retainer fee, and when is it due?

    The retainer fee is $500 per month, and it is due on the 1st of each month.

  3. How can I make the retainer fee payment?

    Clients are encouraged to set up a standing order of $500 for online domestic payments to be processed on the 1st of every month. This can be arranged with your bank or financial institution. Alternatively, recurring debit transactions can be set up for automatic processing.

  4. Is the retainer fee refundable?

    No, the retainer fee is nonrefundable. It is a credit applied to your account for denture repair services.

  5. Can I pay the retainer fee using a different payment method?

    While we encourage online domestic payments or recurring debit, if you have concerns or difficulties with these methods, please contact our office, and we will work with you to find a suitable solution.

  6. What happens if I miss a retainer fee payment?

    You have the option to opt out of paying a retainer without notice. In such cases, bi-monthly billing will automatically be applied to your account for that month.

  7. Will the retainer fee affect the cost of denture repair services?

    The retainer fee is a separate charge and is not directly linked to the cost of individual denture repair services. It is designed to ensure the overall efficiency and availability of resources for our services.

  8. What is the policy for unused credit?

    Unused credit will roll over to the following month. However, please note that the minimum credit at the start of each month must be $500. If your account has less than $500, a payment to make up the difference is expected.

  9. Can I opt-out of the retainer fee?

    Yes, you have the option to opt out of paying a retainer without notice. In such cases, bi-monthly billing will automatically be applied to your account for that month.

  10. Who can I contact for more information or assistance regarding the retainer fee?

    For further clarification or assistance, please feel free to contact our office at (441) 543-0002 or reply to our official communication emails. We are here to address any questions or concerns you may have.